1. Request deletion on the website
Select Open account privacy on this page and sign in to the CarzLync account you want to close. In Privacy & account data, find Close your account. Enter your current password, tick the acknowledgement and select Request account closure. Review the status and scheduled date in that workspace.
If you use social sign-in and have not set a password, use Forgot password with your account email to set one before submitting. Password recovery and support links are provided on this page.
2. Request deletion in the app
Open the CarzLync app, sign in, and go to Account → Privacy & account data → Close your account. Enter your current password, confirm the acknowledgement and select Request account closure. The request uses the same service and status as the website.
Uninstalling the app, signing out or disconnecting Google or Facebook does not submit a deletion request. Completed closure applies to your account across the website and app and cannot be reversed.
3. Request help or deletion of particular data
If you cannot sign in or want specific personal information removed without closing your account, email the contact address below with the subject Account/Data Deletion Request - CarzLync. Include the account email or phone, whether you want full account closure or particular data removed, and relevant listing or conversation references. You do not need the app installed to make this request.
We verify ownership before acting and will explain any further information needed. Do not send passwords, OTPs, PINs, full card details or identity documents unless we specifically request necessary evidence through an appropriate channel. Support-assisted requests may require additional review; submitting an email does not mean deletion has already completed.
4. Timing, review and cancellation
An eligible request is scheduled after the cooling-off period displayed in your privacy workspace, seven days by default. Due requests are processed by the daily privacy run after that period. The displayed date is the earliest scheduled processing date, not a promise that every retained record is erased then.
While a request is scheduled or awaiting review, you can cancel it in the same privacy workspace. Signing in alone does not cancel it. Once closure is completed, the account cannot be restored.
Requests involving staff access, account enforcement, unresolved safety reports, corporate rental records or active or unsettled showroom memberships enter review. Resolve outstanding service or contractual matters with support. When the recorded holds are cleared and the request is re-evaluated, a new cooling-off period starts. Contact us for the reason and status of a held request; there is no single completion deadline for unresolved holds.
5. What completed closure removes or changes
Closure ends access to the account on both website and app and removes or anonymises account data through the privacy workflow.
- Name and email are replaced with pseudonymous values; phone, address, profile location and verification details are cleared. The profile photo file is deleted.
- Sessions, API tokens, linked social identities, password-reset records, favourites, saved searches, account notification state and certain account-scoped interaction records are deleted. Showroom team memberships are removed.
- Public listings and owned showroom or corporate profiles are withdrawn from public access. Private listing documents and account-uploaded showroom case documents are deleted; relevant contact snapshots are cleared.
- Outstanding account export files are invalidated and deleted. Newsletter delivery is suppressed while consent history is retained.
6. What may remain and why
Account closure removes or anonymises account information while retaining certain records. A pseudonymous account record and privacy-request history remain to preserve the integrity of shared records and the audit trail. Shared messages and marketplace evidence, withdrawn listing records and associated media, consent records, moderation and security evidence, orders, payment/refund/dispute records and rental or other contractual records may be retained for the applicable service, legal, accounting, fraud-prevention or dispute purpose.
Pseudonymising an account does not automatically remove personal information you typed into messages, descriptions or other evidence. Tell us which content concerns you so we can review it. Retained records have purpose-dependent periods rather than a universal seven-day expiry; contact us for the basis and applicable period for a particular category. Copies independently saved by another user or search engine, and backup copies until their normal rotation, are not immediately removed by this process.
7. Export first, device data and payments
Before closure, you can request an export from Privacy & account data using your current password. When ready, the private download is available for the period displayed, seven days by default. Save it securely before it expires or account closure invalidates it.
Sign out to clear the app token, locally stored account and listing-photo cache; you can also clear app storage or uninstall it using device settings. Local removal does not replace a server-side closure request. Closing your account does not itself settle an invoice, cancel a rental contract or create a refund; contact support about outstanding obligations and consult the Refund Policy.
8. Contact and related policies
For deletion requests, problems with the request process or questions about retained data, contact CarzLync using the details below. The Privacy Policy explains our wider data practices, and the Terms & Conditions explain account and service responsibilities.
