1. Information we collect
We collect information needed to provide, secure, operate and improve CarzLync.
- Account and contact details: name, username, email, mobile number, password or authentication information, profile photo, business/showroom details, address, city, district, division and preferences.
- Vehicle and listing information: make, model, year, type, category, mileage, engine capacity, fuel, transmission, condition, price, location, ownership, registration, vehicle history, service records, accident information, features, photos, videos, documents and descriptions.
- Buyer and enquiry activity: searches, preferences, saved or favourite vehicles, enquiries, messages, contact requests, listing interactions and communication history.
- Location, device and technical data: city, district, division, approximate or permission-based precise location, IP-based location, IP address, browser, operating system, device type or identifiers, screen resolution, language, timezone, referrer, pages, clicks, sessions, errors, diagnostics and security logs.
2. Messaging, cookies and similar technologies
CarzLync may process on-platform communications to deliver messages, maintain the service, prevent spam, detect fraud, investigate abuse, handle complaints, protect users and comply with law. Do not exchange passwords, banking credentials, OTPs, national identification information or unnecessary sensitive data in messages.
We may use cookies, web beacons, pixels, tags, local storage, SDKs and similar technologies for authentication, security, preferences, functionality, analytics, performance, fraud prevention, personalisation, advertising and campaign measurement. Essential, functional, analytics and advertising technologies may have different consent requirements. Browser or device controls can limit cookies, but some features may stop working.
3. How we use information
We use information to create and secure accounts, publish listings, provide search and recommendations, manage favourites, enable buyer-seller communication, support showrooms, send service notifications, review and moderate listings, verify information, prevent fraud and abuse, respond to support and safety requests, improve the Platform, diagnose technical issues and produce aggregated or de-identified analytics.
4. Marketing communications
Where permitted by law and based on the applicable consent or lawful basis, we may send promotional emails, vehicle recommendations, marketplace updates, offers, newsletters, automotive information and advertising communications. You can unsubscribe using the link in the message or by contacting us. Essential account, security, transaction and policy notices may still be sent after marketing opt-out.
5. Public listings and documents
Information voluntarily included in a public listing may be visible to visitors, including seller or showroom name, vehicle details, photographs, videos, asking price, location, description, profile and contact options. Do not publish passwords, bank or card information, OTPs, national identification, passport information or other sensitive personal data.
Vehicle documents may contain personal information. Upload only what is reasonably necessary and redact unnecessary information where possible. CarzLync may restrict, remove or request changes to overexposed documents.
6. Legal bases and sharing
Depending on the circumstances and applicable law, processing may be based on consent, providing a requested service, a contract, legal obligations, fraud prevention, protecting rights and safety, legitimate business purposes or another lawful ground.
We do not sell personal information merely because you use CarzLync. We may share information with other users when needed for marketplace interactions, service providers for hosting, storage, databases, email, SMS, authentication, analytics, security, support, payments, advertising and communications, lawful authorities, or a successor in a merger, acquisition, restructuring or similar business transfer.
7. Third-party services and payments
CarzLync may integrate analytics, advertising, maps, cloud, payment, authentication, email, SMS, security and social-media services. Third parties operate under their own terms and privacy policies. If paid listings, advertising, subscriptions or other paid services are offered, payment providers process payment data under their own policies. CarzLync does not intend to store complete card details when payment is handled directly by a third-party provider.
8. Security and retention
We take reasonable technical and organisational measures such as access controls, authentication, encryption where appropriate, secure communication, monitoring, logging, backups, security testing, employee restrictions and incident response. No electronic service can be guaranteed completely secure, and users must protect their credentials.
We retain information only as reasonably necessary unless a longer period is required or permitted by law. Retention depends on the purpose, account status, legal duties, disputes, fraud prevention, security, accounting and agreement enforcement. When no longer required, information may be deleted, anonymised, aggregated or securely disposed of.
9. Your rights and account deletion
Subject to applicable law and exceptions, you may request access, correction, completion, deletion, consent withdrawal, objection, restriction, disclosure information, marketing opt-out or complaint handling. Contact us using the details below and we may verify your identity.
Account closure may not immediately remove information required by law, legal proceedings, fraud prevention, disputes, security or legitimate business records. Public listings may be removed, archived, anonymised or retained where legally or operationally necessary.
10. Children, international transfers and changes
CarzLync is intended for people legally able to use online marketplace services and does not knowingly collect children's personal information where prohibited. Cloud or service providers may process information in Bangladesh or other countries; applicable cross-border requirements will be followed. Third-party links have their own privacy practices.
We may update this Policy for new features, technology, business practices, law or security. The Last Updated date identifies the latest revision, and additional notice or consent will be provided where required.
11. Contact and governing law
For privacy questions, complaints or requests, contact CarzLync at info@carzlync.com or +8801714404444, South Breeze Center, Level-8, House-5, Block-G, Road-11, Banani, Dhaka, Bangladesh. Use the subject "Privacy Request - CarzLync". This Policy is interpreted under the laws applicable to CarzLync and its users, including applicable Bangladesh privacy, electronic communications, cyber-security, consumer protection and digital-services laws.
